YOURTAX is committed to a high level of client service. We take pride in providing quality services at affordable prices. This includes clearly communicating the costs associated with the service and process we use to facilitate payment of fees. However, one can never guarantee 100% customer satisfaction. Hence, in the event of a displeasure with the services provided, we assure you to refund back your money, subject to the fees paid to government, third parties and other costs like processing fees, payment gateway charges, admin fees, and cost of resources for processing your order, provided the reasons are genuine and proved after investigation.